Privacy Policy

Last updated: January 2026

The Rug & Fabric Care Company (trading as Namengwe) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website namengwe.com or use our fabric, rug and leather care services in Sydney, Newcastle, the Central Coast and surrounding areas.

1. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number and postal address
• Service-related information: details about your upholstery, rugs or leather items, property access instructions, and photographs you provide for quotes
• Communication records: correspondence via email, phone or our contact forms
• Technical data: IP address, browser type, device information and pages visited on our website
• Payment information: billing details and transaction history (processed securely by our payment providers)

2. How We Use Your Information

We use your personal information to:

• Provide quotes and deliver our fabric, rug and leather care services
• Process bookings, payments and invoices
• Communicate with you about appointments, service updates and follow-up care
• Respond to enquiries and support requests
• Improve our website, services and customer experience
• Send marketing communications (only where you have consented)
• Comply with legal obligations and protect our rights

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

4. Third-Party Services

We may share your information with trusted third parties who assist us in operating our business, including:

• Payment processors: to securely process card and online payments
• Email and hosting providers: to deliver communications and host our website
• Analytics providers: to understand how visitors use our site (data is typically anonymised or aggregated)
• Professional advisers: such as accountants or legal advisors where required

We do not sell your personal information to third parties. We require our service providers to handle your data in accordance with applicable privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes:

• Secure storage of physical and electronic records
• Encryption of sensitive data in transit and at rest where appropriate
• Access controls limiting who can view or use your information
• Regular review of our security practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Service records and contact details are typically retained for at least seven years in line with Australian business and tax obligations.

7. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Complaint: lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC)
• Opt-out: unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

8. Overseas Disclosure

Some of our service providers (such as cloud hosting or analytics providers) may store or process data overseas. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they comply with applicable privacy standards.

9. Children

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when changes were last made. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related enquiries, to access or correct your information, or to make a complaint, please contact:

The Rug & Fabric Care Company
92 Woonona Avenue, Wahroonga NSW 2076
Phone: 1300 685 203
Email: info@namengwe.com

We will acknowledge your request and respond within 30 days where practicable.